FAQ / Terms

[vc_row css=”.vc_custom_1651671970966{padding-bottom: 15px !important;}”][vc_column][vc_column_text]Ready to book your next style with Kaylina? Please read the details below before choosing a style. Failure to read in detail may result in losing your appointment or deposit.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What steps must I take to secure my appointment?” style=”simple”]1. Select your service. Please be sure to include any add ons at that time.
2. Submit your deposit to finalize your booking
3. Prior to your appointment, you will receive a reminder email with a COVID waiver that must be signed in
order to receive the address of the salon in Oak Park, IL.[/vc_toggle][vc_toggle title=”When can I book?” style=”simple” css=”.vc_custom_1660252177274{margin-top: 10px !important;border-top-width: 1px !important;padding-top: 10px !important;border-top-color: #dddddd !important;border-top-style: solid !important;}”]Books open on the last Friday of the month at 8 AM CST. A non-refundable deposit is required to book.[/vc_toggle][vc_toggle title=”Which styles are available to me?” style=”simple” css=”.vc_custom_1660252202882{margin-top: 10px !important;border-top-width: 1px !important;padding-top: 10px !important;border-top-color: #dddddd !important;border-top-style: solid !important;}”]● Knotless Box Braids
● Feed Ins (stitch braids, lemonade, tribal, and multi-layer)
● Natural Braids & Twists[/vc_toggle][vc_toggle title=”What payment methods are accepted to complete my service?” style=”simple” css=”.vc_custom_1660252230093{margin-top: 10px !important;border-top-width: 1px !important;padding-top: 10px !important;border-top-color: #dddddd !important;border-top-style: solid !important;}”]Cash and Zelle are the only payment methods accepted on the day of your service. Payment must be made prior to the start of your service and all payments are final.[/vc_toggle][vc_toggle title=”What if I need to cancel?” style=”simple” css=”.vc_custom_1660252243730{margin-top: 10px !important;border-top-width: 1px !important;padding-top: 10px !important;border-top-color: #dddddd !important;border-top-style: solid !important;}”]Cancellations are appreciated at least 48 hours in advance or you will be charged your remaining balance.[/vc_toggle][vc_toggle title=”I’m running late.” style=”simple” css=”.vc_custom_1660252260665{margin-top: 10px !important;border-top-width: 1px !important;padding-top: 10px !important;border-top-color: #dddddd !important;border-top-style: solid !important;}”]You will be charged a $15 late fee at the five-minute mark. If you are more than 10 minutes late, your appointment will be canceled.[/vc_toggle][vc_toggle title=”How can I book an appointment in advance, outside normal business hours or last minute?” style=”simple” css=”.vc_custom_1660252341670{margin-top: 10px !important;border-top-width: 1px !important;padding-top: 10px !important;border-top-color: #dddddd !important;border-top-style: solid !important;}”]All accommodations outside normal hours and operations include an accommodation fee of $150 in addition to the style price[/vc_toggle][vc_toggle title=”What’s the difference between a standard vs. premium service?” style=”simple” css=”.vc_custom_1651671809992{margin-top: 10px !important;border-top-width: 1px !important;padding-top: 10px !important;border-top-color: #dddddd !important;border-top-style: solid !important;}”]Standard is a quick, a la carte style. You must arrive with your hair washed and blow-dried without any product.  Premium includes a hair cleanse, deep conditioning, and blow-drying experience. Hair is included with your service.[/vc_toggle][vc_toggle title=”Do you supply hair?” style=”simple” css=”.vc_custom_1660252367318{margin-top: 10px !important;border-top-width: 1px !important;padding-top: 10px !important;border-top-color: #dddddd !important;border-top-style: solid !important;}”]Hair colors options provided are 1B, and 4 only. For any other color options or ombre styles, you are responsible for purchasing your own hair. 1b and 4 are not provided for ombré[/vc_toggle][vc_toggle title=”If I’m purchasing my own hair, which brands of hair are acceptable?” style=”simple” css=”.vc_custom_1660252389084{margin-top: 10px !important;border-top-width: 1px !important;padding-top: 10px !important;border-top-color: #dddddd !important;border-top-style: solid !important;}”]RUWA Braiding Hair, Sensationnel X-pression Pre-stretched Braid, Freetress Clean Therapy
*Ruwa Volume and Outre Xpression not accepted[/vc_toggle][/vc_column][/vc_row]